Call Center Representative

Job Summary

A company is looking for a Call Center Representative to provide customer service support in a remote setting.

Key Responsibilities

• Provide expertise and customer service support to long-term care providers and members
• Serve as the liaison to manage first-level response and resolution of escalated issues
• Identify and resolve operational problems using defined processes and expertise

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• 2+ years of healthcare customer service experience
• 1+ years of medical claims experience
• Knowledge of medical codes (CPT, HCPCS, and/or ICD-10)