Call Center Representative

Job Summary

A company is looking for a Call Center Representative to join their high-volume call center team in Minneapolis, MN.

Key Responsibilities

• Provide accurate information to customers regarding disability claim status
• Make outbound calls to gather necessary information from clients about their cases
• Research and resolve inquiries using various disability processing systems

Required Qualifications

• Two (2) years of high-volume call center experience
• Two (2) years of customer service/sales experience preferred
• Strong computer knowledge with typing skills of at least 50 WPM
• Ability to manage high call volumes and deescalate conflicts
• Commitment to strong attendance and meeting performance targets