Call Center Representative

Job Summary

A company is looking for a Call Center Representative (Remote-NC).

Key Responsibilities

• Answer inbound calls and assist callers by connecting them to the appropriate resources and providing information
• Review call notes and demographic data for accuracy and completeness, ensuring confidentiality and compliance with regulations
• Provide follow-up calls and handle complaints while maintaining a high level of customer satisfaction

Required Qualifications

• High School diploma and at least one year of experience in healthcare or mental health/substance use/intellectual/developmental disabilities
• Associate degree or higher preferred, along with relevant experience
• Knowledge of health, mental health, and Medicaid Managed Care systems
• High level of computer skills and ability to multitask
• Bilingual preferred for one of the positions