Call Center Representative

Job Summary

A company is looking for a Call Center Representative to provide support to attorney clients.

Key Responsibilities:

• Make outbound calls to clients requesting services
• Answer incoming calls from potential clients
• Gather information, document responses, and maintain detailed records in the CRM database

Required Qualifications:

• Professional phone manners and a friendly attitude
• Ability to handle client objections and de-escalate situations
• Strong computer knowledge and typing skills (at least 50 WPM)
• Ability to navigate and multitask across multiple systems
• Willingness to learn new systems quickly