Call Center Representative

Job Summary

A company is looking for a Call Center Representative to join their high-volume call center team.

Key Responsibilities

• Provide accurate information to customers regarding disability claim status
• Make outbound calls to gather required information from clients about their cases
• Access various disability processing systems to research and resolve inquiries

Required Qualifications

• Two (2) years of high-volume call center experience
• Two (2) years of customer service/sales experience preferred
• Strong computer knowledge with excellent typing skills (minimum 50 WPM)
• Commitment to strong attendance
• Ability to handle high call volume and deescalate conflict situations