Call Center Representative

Job Summary

A company is looking for a Call Center Representative to join their high-volume call center team.

Key Responsibilities

• Provide accurate information to incoming customer/client callers regarding disability claim status
• Make outbound calls to obtain required information from clients pertaining to their cases/hearings
• Access various disability processing systems to research and resolve inquiries and issues efficiently

Required Qualifications

• Two (2) years of high-volume call center experience
• Two (2) years of customer service/sales experience preferred
• Strong computer knowledge with excellent typing skills (at least 50 WPM)
• Ability to handle high call volume and deescalate scenarios effectively
• Commitment to strong attendance and ability to meet multiple performance targets