Call Center Representative

Job Summary

A company is looking for a Call Center Representative to handle inbound calls and assist members, providers, and partners in a remote setting.

Key Responsibilities

• Handle inbound calls, providing professional assistance to members, providers, and partners
• Research and resolve inquiries in a timely manner using multiple systems and resources
• Document all call interactions clearly and accurately

Required Qualifications

• 2+ years of customer service experience, preferably in a call center or healthcare setting
• Knowledge of basic help desk software and Microsoft Office applications
• Medicaid or insurance experience is a plus, but not required
• Ability to manage multiple responsibilities simultaneously
• Experience in a fast-paced, supportive, and mission-driven environment