Call Center Representative

Job Summary

A company is looking for a Call Center Representative to join their high-volume call center team.

Key Responsibilities

• Provide accurate information to customers regarding disability claim status
• Make outbound calls to gather required information from clients about their cases/hearings
• Access various disability processing systems to research and resolve inquiries and issues

Required Qualifications

• Two (2) years of high-volume call center experience
• Two (2) years of Customer Service/Sales experience preferred
• Strong computer knowledge and typing skills of at least 50 WPM
• Ability to handle high call volume and deescalate conflict scenarios
• Commitment to strong attendance