Call Center Representative

Job Summary

A company is looking for a Call Center Representative to assist prospective and current students with inquiries about programs and admissions.

Key Responsibilities

• Answer incoming calls and address inquiries related to educational programs and services
• Provide accurate information regarding admissions, financial aid, and course offerings
• Assist with scheduling campus tours and maintain detailed records of calls

Qualifications

• High school diploma or equivalent; relevant coursework in communication or customer service is a plus
• Previous experience in a call center or customer service role is preferred
• Familiarity with CRM software and basic computer skills, including Microsoft Office Suite
• A customer-focused attitude and a desire to help others succeed
• Willingness to work flexible hours, including evenings and weekends as needed