Call Center Representative

Job Summary

To support quality improvement initiatives, the full-time remote Call Center Representative will conduct patient experience surveys, ensuring accurate data collection and maintaining patient confidentiality while providing a positive experience for survey participants.

Key responsibilities:

• Conduct patient experience surveys via outbound phone calls
• Accurately record survey responses and ensure data integrity while maintaining confidentiality
• Handle patient interactions with empathy, professionalism, and cultural sensitivity

Required qualifications:

• High school diploma or equivalent required
• Previous experience in healthcare, call centers, patient engagement, or survey research preferred
• Basic computer proficiency and experience with data entry systems
• Ability to read and follow standardized scripts without biasing responses
• Strong verbal communication and active listening skills