Call Center Representative

Job Summary

Working remotely on a full-time basis, the Call Center Representative will manage inbound customer inquiries, perform data management tasks, and ensure service level agreements are met during the weekend night shift from Wednesday to Sunday, 8:30 PM CST to 5:00 AM CST.

Key responsibilities:

• Answer inbound calls and respond to customer questions or escalate issues as necessary
• Record call outcomes and manage account history, ensuring timely responses to inquiries
• Perform data entry and validation to maintain accurate records within a proprietary database

Required qualifications:

• Minimum of 2 years of call center experience
• High school diploma or G.E.D. required
• Proven de-escalation skills and ability to handle sensitive conversations professionally
• Strong organizational skills and ability to manage tasks efficiently
• Reliable internet connection and a quiet workspace for remote work