Call Center Representative

Job Summary

Providing exceptional customer service, the full-time Call Center Representative will assist customers with vehicle breakdowns, manage communication protocols, and process service requests, with training conducted onsite before transitioning to remote work.

Key responsibilities

• Assist customers experiencing vehicle breakdowns and improve customer communication
• Coordinate with technicians and vendors to manage service workflow and repairs
• Handle incoming calls and follow-up inquiries regarding billing and service requests

Required qualifications

• High School diploma or GED required
• Three or more years of customer service experience with issue resolution
• Experience in accounting, billing, or invoicing is preferred