Call Center Representative

Job Summary

To support a high-volume clinic, the full-time Call Center Representative will answer customer calls, provide quality service, and utilize department software systems while working remotely within the Dallas/Fort Worth area.

Key responsibilities

• Answer customer calls to meet service level goals and process appointments
• Deliver quality customer service through effective communication and software utilization
• Enhance knowledge of hospital services and programs to provide added value to customer interactions

Required qualifications

• High School Diploma or equivalent
• One year of customer service experience, preferably in a contact center environment
• One year of experience in a healthcare environment is strongly preferred
• EPIC Certification upon hire is preferred