Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls to address unique needs and promote additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Handle inbound calls to assist customers with their inquiries and claims
• Build trust with customers by demonstrating empathy and providing exceptional service
• Navigate multiple computer systems to efficiently manage customer interactions

Required qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Ability to multitask in a fast-paced environment
• Experience in customer service roles
• Willingness to work a schedule that includes weekdays, one weekend day, and evening hours
• Access to a designated workspace free from distractions and high-speed internet