Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls to address unique needs, build trust, and offer additional products while navigating multiple computer systems.

Key responsibilities

• Take inbound calls to assist customers with their claims and service inquiries
• Demonstrate empathy and provide support to customers recently involved in accidents
• Offer additional products to customers based on their needs and preferences

Required qualifications

• A minimum of two years relevant work experience; OR a minimum of two years post-secondary education
• Ability to multitask effectively in a fast-paced environment
• Experience navigating multiple computer systems
• Designated workspace free from noise and distractions for remote work
• High-speed internet connection at home, with a wired connection to the provided computer