Call Center Representative

Job Summary

Supporting customers through inbound calls, the full-time remote Call Center Representative will address unique needs, set up new claim reports, and offer additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Handle inbound calls to assist customers with their claims and service needs
• Demonstrate empathy and build trust while managing customer interactions
• Navigate multiple computer systems to efficiently process claims and offer additional products

Required qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• Ability to multitask in a fast-paced environment
• Experience with customer service in a call center setting
• Willingness to work a schedule that includes weekdays, one weekend day, and evening hours
• Designated workspace free from noise and distractions, with high-speed internet access