Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls, address customer needs, and offer additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Handle inbound calls to assist customers with their unique needs and set up new claim reports
• Demonstrate empathy and trust while servicing customers, particularly those recently involved in accidents
• Navigate multiple computer systems to efficiently manage customer interactions and product offerings

Required qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• Ability to multitask effectively in a dynamic environment
• Experience in customer service roles
• Willingness to work a schedule that includes evenings and weekends
• Access to a designated workspace free from noise and distractions, along with high-speed internet