Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls, address unique customer needs, and offer additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Handle inbound calls to assist customers with their inquiries and claims
• Build trust with customers by demonstrating empathy and providing tailored support
• Multitask effectively while navigating multiple computer systems to service customer needs

Required qualifications

• A minimum of two years relevant work experience
• OR a minimum of two years post-secondary education
• Ability to work a schedule that includes weekdays, one weekend day, and evening hours
• Designated workspace free from noise and distractions for remote work
• High-speed internet connection and a wired computer setup as per requirements