Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls, address unique customer needs, and offer additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Take inbound calls to assist customers with their inquiries and claims
• Build trust and rapport with customers by demonstrating empathy and understanding
• Navigate multiple computer systems to efficiently service customer needs

Required qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Ability to multitask effectively in a fast-paced environment
• Experience in customer service roles
• Willingness to work a combination of weekdays, weekends, and evening hours
• Designated workspace free from distractions and high-speed internet access