Call Center Representative

Job Summary

To support the audit team, the full-time remote Call Center Representative will make daily calls to insureds and agents, enter progress notes, and correspond with policyholders and other stakeholders to gather necessary information.

Key responsibilities:

• Make several calls to insureds and agents daily
• Enter progress notes following each call
• Correspond with policyholders, CPAs, bookkeepers, and agents to gather additional information as needed

Required qualifications:

• Strong judgment and critical thinking skills
• Competent use of spreadsheets, word processing, and email
• Excellent communication and writing skills
• Ability to work well in a team environment
• Must have high-speed internet