Call Center Representative

Job Summary

Handling a high volume of inbound client inquiries, the full-time remote Call Center Representative will provide information, process customer profile changes, and direct requests to appropriate business teams while focusing on first call resolution.

Key responsibilities

• Research and resolve complex customer inquiries and escalations, leveraging a strong understanding of business rules, products, and procedures
• Determine root causes of client issues and coordinate resolutions with internal departments
• Document customer interactions and updates in the appropriate systems, serving as a resource and mentor for new hires

Required qualifications

• High School Diploma or GED
• 4 - 6 years of related experience in a customer service environment