Call Center Representative

Job Summary

To support customer service excellence, the contracted Call Center Representative will assist boaters by utilizing CRM tools to geo-locate, problem-solve, and dispatch solutions while working remotely during morning, afternoon, or overnight hours.

Key responsibilities

• Support customers through CRM tools, addressing inquiries and resolving issues empathetically
• Document interactions accurately and follow up on open issues while identifying trends for management
• Maintain punctuality and professionalism, ensuring a positive customer experience across multiple systems

Required qualifications

• 1-3 years of call center experience required
• Technical experience with current CRMs strongly preferred
• Ability to type 30 wpm with 90% accuracy or above consistently
• High School Diploma or equivalent is mandatory
• Strong understanding of text and chat acronyms, with excellent grammar skills