Call Center Representative

Job Summary

Providing personalized service to physician callers, the part-time Hospital Program Call Center Representative will answer telephone inquiries, utilize multiple software systems, and assist in drafting best practices for call routing while working remotely in Minnesota and Wisconsin.

Key responsibilities

• Answer telephone calls and provide expert knowledge of physicians, services, and programs
• Collaborate with internal departments to establish best practices for handling physician inquiries
• Participate in staff training and serve as a resource for co-workers as needed

Required qualifications

• Two to three years of customer service experience
• Strong basic computer and keyboarding skills
• Knowledge of common medical and hospital terminology
• Experience in a fast-paced healthcare environment, preferably with clinician interaction
• Proficiency in using specialty software such as Infinity, E-Centaurus, Cerner, and/or AMiON is preferred