Call Center Representative

Job Summary

Providing high-quality customer interactions, the full-time Associate Call Center Representative will handle billing inquiries, service orders, and customer needs while working remotely and ensuring customer satisfaction and business objectives are met.

Key responsibilities

• Handle customer inquiries with integrity and empathy in a single transaction
• Escalate customer issues to management when necessary and participate in on-call rotation
• Promote sales of available products and services while building genuine connections with customers

Required qualifications

• High school diploma or GED completed at the time of application submission
• One year of customer service experience, including call center, hospitality, or retail