Call Center Representative

Job Summary

To ensure patient satisfaction, the remote Call Center Representative will manage incoming and outgoing calls, resolve patient inquiries and complaints, and maintain high standards of service while working from home during scheduled hours.

Key responsibilities:

• Handle patient calls, providing accurate and satisfactory answers to queries and concerns
• De-escalate situations involving dissatisfied patients and offer assistance and support
• Collaborate with other call center professionals to enhance customer service and meet performance metrics

Required qualifications:

• High School Diploma or equivalent required
• Computer literate with experience using Monday.com
• Fluent in English (Mother Tongue)
• Must have a personal computer, dual monitors, and a reliable high-speed internet connection
• Ability to maintain a quiet, professional workspace