Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will handle inbound calls, address customer needs, and promote additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Manage inbound calls to assist customers with their unique needs and set up new claim reports
• Build trust with customers by demonstrating empathy and providing exceptional service
• Navigate multiple computer systems to efficiently service customer requests and offer additional products

Required qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to multitask in a fast-paced environment
• Experience in customer service roles
• Access to a designated workspace free from noise and distractions
• High-speed internet connection and a wired computer setup