Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls to address unique needs, set up new claim reports, and offer additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Handle inbound customer calls, providing assistance and building trust
• Set up new claim reports for customers involved in accidents, demonstrating empathy
• Offer additional products to customers based on their needs

Required qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Ability to multitask and navigate multiple computer systems
• Experience in customer service roles
• Designated workspace free from noise and distractions
• High-speed internet connection at your expense unless required by law