Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time Call Center Representative will take inbound calls, address unique customer needs, and offer additional products while working remotely.

Key responsibilities

• Handle inbound calls to assist customers with their service needs and claims
• Demonstrate empathy and provide support to customers recently involved in accidents
• Navigate multiple computer systems to efficiently manage customer interactions

Required qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to multitask effectively in a fast-paced environment
• Experience in customer service roles
• Willingness to work a flexible schedule including evenings and weekends
• Designated workspace that meets remote work requirements