Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls, assist with claims, and offer additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Handle inbound calls to assist customers with their claims and service needs
• Demonstrate empathy and build trust with customers during interactions
• Navigate multiple computer systems to provide effective solutions and product offerings

Required qualifications

• A minimum of two years relevant work experience or two years of post-secondary education
• Ability to multitask effectively in a dynamic environment
• Experience in customer service roles
• Willingness to work a schedule that includes evenings and weekends
• Designated workspace free from noise and distractions for remote work