Call Center Representative

Job Summary

Supporting customers in a fast-paced remote environment, the full-time Call Center Representative will take inbound calls to assist with claims, build trust, and offer additional products while managing multiple computer systems.

Key responsibilities

• Take inbound calls to assist customers with claims and service inquiries
• Demonstrate empathy while setting up new claim reports for customers involved in accidents
• Offer additional products to customers based on their unique needs

Required qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to multitask and navigate multiple computer systems effectively
• Experience in customer service roles
• Designated workspace free from noise and distractions for remote work
• High-speed internet connection and wired computer setup as per requirements