Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls to assist with claims, build trust, and offer additional products while navigating multiple computer systems.

Key responsibilities

• Handle inbound calls to assist customers with their unique needs and set up new claim reports
• Demonstrate empathy and provide exceptional customer service to individuals recently involved in accidents
• Offer additional products to customers while managing multiple tasks efficiently

Required qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to work a full-time schedule, including evenings and one weekend day
• Experience in customer service roles
• Capability to navigate through multiple computer systems effectively
• Designated workspace free from noise and distractions for remote work