Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls, address unique customer needs, and offer additional products while navigating multiple computer systems.

Key responsibilities

• Handle inbound calls from customers, providing support and building trust
• Assist customers in setting up new claim reports and demonstrate empathy
• Offer additional products based on customer needs during interactions

Required qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Ability to multitask and navigate through multiple computer systems
• Experience in customer service roles
• Designated workspace free from noise and distractions for remote work
• High-speed internet connection and a wired computer setup