Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls, address unique customer needs, and offer additional products while managing multiple computer systems.

Key responsibilities

• Handle inbound calls from customers, providing assistance and building trust
• Set up new claim reports for customers involved in accidents with empathy
• Navigate through multiple computer systems to service customer inquiries effectively

Required qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Ability to multitask in a fast-paced environment
• Experience in customer service roles
• Willingness to work a schedule that includes evenings and weekends
• Designated workspace free from noise and distractions for remote work