Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls to address unique customer needs and promote additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Handle inbound calls from customers, providing assistance and building trust
• Set up new claim reports for customers involved in accidents, demonstrating empathy
• Navigate multiple computer systems to service customer inquiries effectively

Required qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to multitask and manage various customer service scenarios
• Experience in a customer service role
• Willingness to work a combination of weekdays, one weekend day, and evening hours
• Designated workspace free from noise and distractions for remote work