Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls to address unique needs, build trust, and offer additional products while navigating multiple computer systems.

Key responsibilities

• Handle inbound customer calls, providing assistance and empathy to those recently involved in accidents
• Set up new claim reports and offer additional products to enhance customer service
• Participate in paid training and ongoing coaching to improve service delivery and confidence

Required qualifications

• A minimum of two years relevant work experience, or two years of post-secondary education
• Ability to multitask effectively in a fast-paced environment
• Experience navigating multiple computer systems
• Designated workspace free from noise and distractions for remote work
• High-speed internet connection and necessary hardware setup as per company requirements