Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls to address unique needs, set up new claim reports, and offer additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Manage inbound customer calls to provide assistance and build trust
• Set up new claim reports for customers involved in accidents, demonstrating empathy
• Offer additional products to customers based on their needs

Required qualifications

• A minimum of two years relevant work experience, or
• A minimum of two years post-secondary education
• Ability to multitask and navigate multiple computer systems
• Experience in customer service roles
• Designated workspace free from noise and distractions for remote work