Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls, address unique customer needs, and offer additional products while managing multiple computer systems.

Key responsibilities

• Handle inbound calls from customers, providing support and building trust
• Assist customers in setting up new claim reports and offer additional products
• Participate in ongoing training and coaching to enhance service skills

Required qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Ability to multitask and navigate multiple computer systems efficiently
• Willingness to work a combination of weekdays, one weekend day, and evening hours
• Designated workspace free from noise and distractions for remote work
• High-speed internet connection and necessary hardware setup for remote work