Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls, assist with claim reports, and promote additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Manage inbound customer calls and provide assistance with claims and services
• Build trust with customers by addressing their unique needs and offering additional products
• Navigate multiple computer systems efficiently to ensure a smooth customer experience

Required qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to work a full-time schedule, including evenings and weekends
• Designated workspace free from noise and distractions
• High-speed internet connection at the candidate's expense
• Willingness to connect provided hardware to a surge protector and router via cable