Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls, assist with claims, and promote additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Handle inbound calls to assist customers with their claims and service needs
• Build trust with customers by demonstrating empathy and providing tailored solutions
• Navigate multiple computer systems to efficiently manage customer inquiries and offer additional products

Required qualifications

• A minimum of two years relevant work experience, or two years of post-secondary education
• Ability to multitask effectively in a busy environment
• Experience in customer service roles
• Willingness to work a schedule that includes evenings and weekends after training
• Access to a designated workspace free from noise and distractions