Call Center Representative

Job Summary

Supporting customers in a fast-paced environment, the full-time Call Center Representative will take inbound calls to address unique needs, build trust, and offer additional products while working remotely.

Key responsibilities

• Take inbound calls to assist customers with their inquiries and service needs
• Set up new claim reports for customers recently involved in accidents, demonstrating empathy and support
• Navigate multiple computer systems to provide accurate information and recommend additional products

Required qualifications

• A minimum of two years relevant work experience or two years of post-secondary education
• Ability to multitask effectively in a dynamic environment
• Experience in customer service roles
• Willingness to work a schedule that includes weekdays, one weekend day, and evening hours
• Designated workspace free from noise and distractions, with high-speed internet access