Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls to address unique needs, set up new claim reports, and offer additional products while navigating multiple computer systems.

Key responsibilities

• Handle inbound customer calls to provide assistance and support for claims and additional products
• Demonstrate empathy and care for customers recently involved in accidents while setting up claim reports
• Multitask effectively by navigating through various computer systems during customer interactions

Required qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• Ability to work a flexible schedule that includes evenings and weekends
• Designated workspace free from noise and distractions for remote work
• High-speed internet connection at the candidate's expense
• Must be authorized to work in the U.S. without sponsorship