Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Call Center Representative will take inbound calls, service unique customer needs, and offer additional products while managing multiple computer systems.

Key responsibilities

• Handle inbound calls and assist customers with their claims and inquiries
• Build trust with customers by demonstrating empathy and providing tailored service
• Navigate through multiple computer systems to efficiently process customer requests

Required qualifications

• Minimum of two years relevant work experience, or two years post-secondary education
• Ability to work a schedule that includes weekdays, one weekend day, and evening hours
• Designated workspace free from noise and distractions for remote work
• High-speed internet connection at personal expense unless otherwise required by law
• Must be authorized to work in the U.S. without sponsorship