Call Center Representative

Job Summary

Supporting customers in a fast-paced remote environment, the full-time Call Center Representative will take inbound calls, address unique customer needs, and offer additional products while receiving ongoing training and coaching.

Key responsibilities

• Take inbound calls to assist customers with their claims and service inquiries
• Build trust and rapport with customers while addressing their unique needs
• Navigate multiple computer systems efficiently to provide accurate information and support

Required qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to multitask in a fast-paced environment
• Experience in customer service roles
• Willingness to work a schedule that includes evenings and weekends
• Access to a designated workspace free from noise and distractions