Call Center Representative

Job Summary

Supporting customer needs in a fast-paced environment, the full-time remote Call Center Representative will take inbound calls, assist with claim reports, and offer additional products while receiving paid training and ongoing coaching.

Key responsibilities

• Manage inbound customer calls to address unique needs and service requests
• Assist customers in setting up new claim reports with empathy and understanding
• Promote additional products to enhance customer experience and satisfaction

Required qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Ability to multitask and navigate multiple computer systems effectively
• Experience in a customer service role
• Designated workspace free from noise and distractions for remote work
• High-speed internet and a wired connection to the router or modem