Call Center Representative

Job Summary

Assisting and supporting stores and customers, the remote Call Center Representative will respond to incoming calls, ensuring quality service and issue resolution while adhering to company procedures.

Key responsibilities

• Receive and respond to incoming calls with a friendly and professional demeanor
• Utilize sound judgment to resolve customer and store inquiries effectively
• Document all customer interactions accurately in the CRM system

Required qualifications

• High school diploma or equivalent required
• 1-2 years of experience in a customer-focused role
• Bilingual (English/French or English/Spanish) is a plus
• Proficient in Microsoft Office programs including Word, Excel, and Outlook
• Ability to handle sensitive information and multiple tasks simultaneously