Call Center Representative
Job Summary
Supporting the Veterans Experience Office, the full-time hourly Call Center Representative will assist Veterans by connecting them to appropriate resources and services while working remotely from home.
Key responsibilities:
- Engage with Veterans to identify their needs and direct them to the proper resources
- Accurately record call details and maintain effective communication with VA employees and external agencies
- Complete extensive training and demonstrate proficiency in using a multi-screen computer system with CRM applications
Required qualifications:
- At least six (6) months of consecutive call center or contact center experience
- Must have a wired high-speed internet connection with minimum speeds of 25 Mbps download and 10 Mbps upload
- Ergonomically sound work-at-home environment conducive to taking calls
- Must be a U.S. Citizen or Green Card Holder with proof of eligibility to work in the United States
- REAL ID-compliant identification card or acceptable alternative required for federal facility access
Complete Job Description
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