Call Center Representative

Job Summary

To support the Veterans Experience Office at the U.S. Department of Veterans Affairs, the full-time hourly Call Center Representative will assist Veterans by connecting them to appropriate resources while working remotely, requiring a commitment to training and shift work.

Key responsibilities

• Engage with Veterans to identify their needs and direct them to relevant services
• Accurately document calls and service requests within expected time frames
• Maintain effective communication with Veterans, VA employees, and outside agencies

Required qualifications

• Must have six (6) months of consecutive call center or contact center experience
• Ability to connect to a wired high-speed internet service with specified minimum speeds
• Must have a REAL ID-compliant identification card or acceptable alternative for federal facility access
• Must be a U.S. Citizen or a Green Card Holder with proof of eligibility to work in the United States
• Ability to work in a quiet, distraction-free home environment suitable for taking customer calls