Call Center Representative
Job Summary
Empathetic and results-oriented, the full-time remote Call Center Representative will manage inbound calls and emails from customers of a major telecommunications company, educating them on debt and credit reporting while providing effective solutions.
Key responsibilities:
- Handle inbound communications from customers, providing education and solutions regarding debt and credit reporting
- Maintain compliance with FDCPA and other relevant laws while ensuring excellent customer service
- React positively to a dynamic environment and meet performance goals while maintaining focus and concentration
Required qualifications:
- Must be 18 years of age or older
- High School Diploma or equivalent required
- At least 1 year of Customer Service experience required
- Call Center or Collections experience preferred
- Ability to operate multiple computer windows and tabs while engaging with customers
Complete Job Description
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