Call Center Representative

Job Summary

Answering customer calls in a fast-paced environment, the full-time Call Center Representative will provide quality service, manage appointment scheduling, and utilize department software while working remotely within the Dallas/Fort Worth area.

Key responsibilities

• Answer customer calls to meet service level goals and process contacts effectively
• Provide quality customer service using effective communication skills and department software systems
• Continuously build knowledge of hospital services, programs, and marketing activities to enhance customer interactions

Required qualifications

• High School Diploma or equivalent
• One year of customer service experience, preferably in a contact center environment
• One year of experience in a healthcare environment is strongly preferred
• EPIC Certification upon hire is preferred