Call Center Representative
Job Summary
Working remotely in a full-time capacity, the Call Center Representative will manage a high volume of inbound and outbound calls, providing exceptional customer service and support to borrowers while striving to meet call center metrics.
Key responsibilities
- Respond efficiently to borrowers, explaining solutions and ensuring a supportive experience
- Handle 25-100 calls per day, including manual outbound calls and blended inbound/outbound calls
- Collaborate with team members to meet department goals and maintain service level objectives
Required qualifications
- High school education or equivalent required
- Minimum one year of experience in a call center or similar customer service environment
- Soft collection experience preferred
- Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws
- Proficiency with CRM software and strong typing skills
Complete Job Description
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